FAQ - Frequently Asked Questions
Orders and Delivery
1. How to place an order on the Yeleko website?
To place an order, select the products you wish to purchase and add them to your shopping cart. Once you have completed your selections, click on the shopping cart and then click "Checkout". Follow the instructions to complete your purchase.
2. What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express) and PayPal.
3. Can I modify or cancel my order?
If your order has not yet been shipped, you can modify or cancel it by contacting us promptly at YELEKO@mail.com. Once shipped, the order can no longer be modified or cancelled.
4. What are the delivery times?
Delivery times vary depending on your location. Generally, deliveries within mainland France take between 3 and 5 working days. International deliveries can take up to 10 working days.
5. What are the delivery costs?
Shipping costs are calculated based on your shipping address and the weight of your order. The exact costs will be displayed during the checkout process.
Products
6. What types of products do you offer?
Yeleko offers a diverse range of books, illustrations, accessories and toys for children.
7. Are your products safe for children?
Yes, all our products meet European safety standards and are tested to ensure child safety.
8. Can I get product recommendations?
Of course! Feel free to contact us via YELEKO@mail.com for personalized advice based on your child's age and interests.
Returns and Refunds
9. How to return a product?
If you wish to return a product, please contact us at YELEKO@mail.com within 14 days of receiving your order. We will provide you with instructions on how to return the item.
10. What are the reimbursement deadlines?
Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used.
11. Who covers the return costs?
Return costs are the responsibility of the customer, unless the product received is defective or incorrect.
Account and Personal Information
12. How to create an account on your site?
To create an account, click "Sign Up" at the top of the home page and follow the instructions. You will need to provide a valid email address and create a password.
13. How can I change my personal information?
You can change your personal information by logging into your account and going to the "My Profile" section.
14. Is my personal information secure?
Yes, we take the security of your personal information very seriously and use state-of-the-art technologies to protect your data.
Assistance
15. How can I contact customer service?
You can contact us by email at YELEKO@mail.com or by phone at [customer service phone number]. Our team is available Monday to Friday from 9am to 6pm.
16. Do you offer gift cards?
Yes, we offer gift cards that you can purchase on our site. They are available in several amounts and are ideal for treating your loved ones.
17. How can I stay informed about new products and promotions?
You can sign up for our newsletter at the bottom of the homepage to receive regular updates on our new products and promotions.
We hope this FAQ answers your questions. If you need further assistance, please feel free to contact us at YELEKO@mail.com.
